How long will the delivery take?
It's really quick! We strive to deliver all our orders/products in the fastest time possible. Depending upon your address, the delivery time may vary between 2 - 9 working days.
How much will the shipping cost me?
For any orders below Rs.500, a nominal fee of Rs.50 would be applied.
Are your products genuine?
We make sure that our products are 100% Genuine. Along with that, we take each product through a multiple-point quality check before shipping it out to you.
Will I have to pay for any hidden costs like sales tax, OCTROI, etc?
You should not be asked to pay anything extra for the order. Only whatever is mentioned on the invoice can be paid. Please let us know if you've been bothered otherwise.
Do you ship internationally?
Currently, we ship within India.
Is the installation offered for all products?
Services vary from product to product.
Is it necessary to have an account to shop?
Yes, it's necessary to log into your Sanitizekart account to shop. Shopping as a logged-in user is fast & convenient and also provides extra security. You'll have access to a personalized shopping experience and quicker check-out.
Is my personal information secure? How can I edit my personal info?
It is absolutely secure. We ensure that the data you have entered is strictly confidential. It'll just help us understand you better so that we can provide you better services in the future. To edit your personal info, you can visit "My Account" to make the changes you want.
For Cash-on-Delivery orders, can I check the package before making a payment?
Our courier person will hand over the package to you only once the payment has been made. Please do not accept any package if it is tampered.
Will I have to be personally present to receive my order?
We recommend that you receive the order yourself to ensure complete satisfaction. In case you are not present, the parcel will be delivered to the person available and this may be confirmed on a call with you by our delivery executive. For security and validation, the signature of the receiver will be taken at the time of delivery.
Can I return the product to the delivery person if I did not like it?
Please don't do that! We have a very flexible policy where you can create a Return on app, website or by giving us a call. To avoid any confusion or delays, our courier partners are instructed to not accept a package as a return while performing a package delivery.